Birdie Rewards Program Terms and Conditions

Last updated:

Effective date: November 1, 2026

These Birdie Rewards Program Terms and Conditions (the “Program Terms”) govern the Birdie Rewards Program (the “Program”) offered by Blue Jay Transit Inc. (“Bird”, “we”, “us” or “our”). These Program Terms supplement our Rental Agreement (the “Rental Agreement”), which is incorporated into these Program Terms by this reference. If these Program Terms conflict with the Rental Agreement on a matter about the Program, these Program Terms control. Capitalized terms not defined here have the meanings given in the Rental Agreement.

By opting in to the Program, you agree to these Program Terms.

1. Program Overview

1.1 The Program. The Program rewards opted-in riders who ride at least three (3) times in one calendar month. Riders earn one Birdie Egg (“Egg”) per Qualifying Ride, as set forth in Section 3.2. Upon completing three (3) Qualifying Rides and collecting three (3) Eggs, riders automatically receive a 50% discount on their fourth ride, redeemable within seven (7) days. Following the discounted ride, the Egg count resets pursuant to Section 4.2.

1.2 Sponsor. The Program is offered by Blue Jay Transit Inc., 382 NE 191st Street, #20388, Miami, FL 33179.

1.3 No Participation Fee. There is no fee to participate. The Program is not a subscription, membership or prepaid plan.

1.4 Where the Program is offered. The Program is offered in select U.S. cities where Bird operates. The Program is not available in the cities we do not serve and may not be available in every city we do serve (Section 8.3).

2. Eligibility and Enrollment

2.1 Invitation and Eligibility. The Program is offered only to riders we invite through the App, email or other notification. We may offer the Program to some riders and not others. Riders who are not invited are not eligible and do not qualify. To participate, you must:

  1. have an active account in the Bird mobile application (the “Bird App”);
  2. meet all age, identity-verification and payment requirements of the Rental Agreement;
  3. have an active account, in good standing, with no unpaid balances, suspensions or open fraud reviews; and
  4. ride on a pay-as-you-go basis (Section 3.2(2)).

2.2 Opt-in Required. The Program is voluntary. You are not enrolled unless you opt in through the Bird App in-app form or the invitation email and accept these Program Terms. We will confirm your enrollment and its start date in the Bird App, or by email or SMS if you agreed to receive text messages (Section 9.3). Once enrolled, you remain enrolled every month until you opt out or the Program ends. You do not need to opt in again each month.

2.3 Enrollment Starts. Your enrollment starts when you opt in (“Enrollment Start Date”), and only rides that start after the Enrollment Start Date count toward Eggs. However, if you opt in during the last 7 days of a month, your Enrollment Start Date is at 12:00:00 a.m. U.S. Eastern Time (“Eastern Time”) on the 1st of the following month.

2.4 No Retroactive Eggs. You do not earn Eggs for any rides taken before your Enrollment Start Date, including previous rides taken in the same month. Your Egg count will start at zero on your Enrollment Start Date.

2.5 Program Launch. Riders who opt in before November 1, 2026 will have an automatic Enrollment Start Date of November 1, 2026 and can begin earning Eggs after 12:00 a.m. Eastern Time on November 1, 2026.

2.6 One Account Per Person. Each person may hold only one active account on the Bird App. Eggs and Rewards are tied to the active account on the Bird App and the verified identity on that account.

2.7 Opting Out. You may opt out at any time by contacting support via email at hello@bird.co. When you opt out, you forfeit any Eggs earned in the current month and will not earn any new Eggs or Rewards.

3. Earning Birdie Eggs

3.1 Birdie Eggs. You earn one Birdie Egg for each Qualifying Ride. You will receive a Bird App push notification or SMS text after each ride with your updated Egg count. An unqualified ride per Section 3.2 will not change your Egg count.

3.2 Qualifying Ride. A “Qualifying Ride” is a Bird or Spin electric scooter or bicycle rental that meets all of these conditions:

  1. Minimum length. The ride lasts at least 5 full minutes, measured from unlock to end of ride as recorded by our systems. A ride of 4 minutes 59 seconds or less does not earn an Egg.
  2. Non-Membership only. The ride is paid at standard pay-as-you-go rates. Rides covered in whole or part by a subscription or reduced-fare/access programs do not qualify.
  3. Completed and paid. The ride is properly ended under the Rental Agreement, and its charges are paid in full.
  4. Your own ride. The ride is taken by the account holder on a vehicle unlocked from the account holder’s own account. In a group ride, only the ride that the account holder personally takes will count towards rewards.

3.3 Monthly Cycle and Time Zone. Eggs are counted within a calendar month, from 12:00:00 a.m. on the 1st through 11:59:59 p.m. on the last day of the month, Eastern Time (“Monthy Cycle”). Eastern Time is used for the monthly reset, opt-in timing and Reward expiry for all riders, wherever they ride. For riders in other time zones, this means the reset happens at a different local time (for example, 9:00 p.m. Pacific Time on the last day of the month). A ride counts toward the month in which it ends.

3.4 Our Records Control. Ride length, ride status and Egg counts are determined by our systems. If you believe an Egg is missing, contact us under Section 10 within 30 days after the ride.

4. The Reward

4.1 Ride Discount. Once you have earned 3 Eggs in a Monthly Cycle, your next ride (the “Reward Ride”) receives a 50% discount (the “Reward”). You do not need to claim the Reward. It is applied automatically to your account.

4.2 Count Restarts After the Reward Ride. When the Reward is applied, your Egg count restarts at zero and a new cycle begins with your next ride. Your count also restarts on the 1st of each month (Section 5), whichever comes first. You can earn more than one Reward in a month. If your Reward Ride is taken in a new month, Section 4.4 applies.

4.3 Reward Expires After 7 Days. When you earn your 3rd Egg, the Reward is added to your account and is available for 7 days (168 hours). The expiry date is shown in the App in the “Promotions” tab. If you do not take a Reward Ride before then, the Reward is removed from your account and your Egg count restarts at zero.

4.4 Rewards Carry Over. The Monthly Cycle reset does not shorten the 7-day period. An unused Reward stays on your account into the new month until it expires. If you take your Reward Ride in the new month, you receive the discount, and if that ride qualifies per Section 3.2, it will also count as your 1st ride of the new Monthly Cycle, earning an Egg.

4.5 Length of the Reward Ride. The Reward applies to a maximum of 30 minutes. If a ride goes beyond 30 minutes, full pay-as-you-go pricing applies to the remainder of the ride.

4.6 The Discount. The 50% discount applies to the Reward Ride’s unlock fee and per-minute ride charges, subject to the 30-minute maximum in Section 4.5. The discount is calculated before tax; taxes are then charged on the discounted amount. The discount does not apply to:

  • taxes and government-imposed fees or surcharges;
  • market compliance fees;
  • per-minute charges for ride time beyond 30 minutes;
  • parking, out-of-zone, improper end-of-ride or other penalty fees;
  • damage, loss, towing, impound or cleaning charges;
  • tips, donations or third-party charges; or
  • any charge under a subscription, pass or plan.

4.7 Maximum Discount. The discount on per-minute charges applies to the first 30 minutes of ride time on the Reward Ride. Any ride time beyond 30 minutes is charged at the standard per-minute rate. The unlock fee is discounted in full.

4.8 Combining Offers. Unless we say otherwise in writing, the Reward cannot be combined with any other promo code, credit, coupon or discount on the same ride.

4.9 No Cash Value. Eggs and Rewards have no cash value. They are not property, cannot be sold, transferred, gifted, assigned, pooled between accounts or exchanged for cash, credit or refunds, and are void where prohibited.

5. Monthly Reset

5.1 Eggs Reset on the 1st. At 12:00:00 a.m. Eastern Time on the 1st of each month, your Egg count returns to zero, even if you have not reached a Reward Ride. This is in addition to the restart after each Reward Ride (Section 4.1) or when a Reward expires (Section 4.3). A Reward already on your account is not affected by the monthly reset (Section 4.).

5.2 No Carryover. Eggs earned in one month do not carry into the next month. Partial progress (for example, 2 Eggs at month end) expires at the reset and has no value. An unused Reward follows Section 4.2.

6. Refunds, Chargebacks and Adjustments

6.1 Refunded or Reversed Rides. If a ride is refunded in full, charged back, reversed or reclassified (for example, as a subscription ride), any Egg earned for that ride is removed.

6.2 Effect on Rewards. If removing an Egg means you had not actually earned 3 Eggs before a Reward Ride, we may adjust your Egg count going forward, with notice to you via email.

6.3 Errors. We may correct any error in Egg counts or Rewards, including by adding or removing Eggs. If we fail to apply a Reward you earned, please contact Customer Support, per Section 10.1, for assistance..

6.4 Discounted Ride Refunds. A refund of a discounted ride is limited to the amount you actually paid.

7. Fraud, Abuse and Disqualification

We may withhold or remove Eggs and Rewards, suspend your participation, or close your Bird App account under the Rental Agreement if we reasonably believe you have:

  • held or used more than one Bird App account, or shared a Bird App account;
  • split, chained or manipulated rides to earn extra Eggs (for example, repeatedly ending and restarting rides);
  • used GPS spoofing, automation, unauthorized software or other technical manipulation;
  • used a payment method you are not authorized to use, abused chargebacks; or
  • violated these Program Terms or the Rental Agreement.

8. Changes To Or Ending The Program

8.1 Changes. We may change these Program Terms, including earning rules, the Reward amount and exclusions. We will give at least seven (7) days’ notice of a material change through the App and/or by email before it takes effect. Changes do not affect a Reward already applied.

8.2 Ending the Program. We reserve the right to terminate, suspend, or cancel the Rewards Program at any time, in our sole discretion, by providing thirty (30) days’ advance notice to active participants via email or on the App, unless a shorter period is required by law, a regulator or a city permit. Upon termination of the Program, you will have thirty (30) days from the date of notice to earn and redeem Eggs. After this grace period, all unused Eggs will immediately expire, be forfeited, and carry no cash value. We are not liable for any losses resulting from the termination, suspension or modification of the Program.

8.3 Local Restrictions. The Program may not be available in every city we serve. Where a city, permit or law restricts the Program, we may modify or suspend the Program.

9. Privacy and Communications

9.1 Data We Use. To run the Program, we use account and ride information (such as ride dates, times, durations, locations and charges), to count Eggs, apply Rewards, send Program messages, measure how the Program performs, decide who is invited, and detect fraud. The Program does not require you to give us any additional personal information.

9.2 Privacy Policy. Our Privacy Policy describes how we collect, use and share personal information, and your privacy rights. California residents: see our Notice of Financial Incentive for the Program.

9.3 Program Messages. We send Program updates, such as Egg progress and Reward reminders, through in-app messages, push notifications and email. If you choose to add your mobile number and agree to receive text messages, we may also send Program updates by SMS. Consent to text messages is not required to join the Program or earn Rewards. Message and data rates may apply. Reply STOP to stop texts at any time. We will send marketing messages only as permitted by law and your communication preferences, and opting out of them does not remove you from the Program.

10. Questions and Disputes

10.1 Contact Us. For questions about the Program or a missing Egg or Reward, contact hello@bird.co or navigate to the Help menu in the App. Please include your account email and the date and time of the ride.

10.2 Dispute Resolution. Any dispute about the Program is governed by the dispute resolution, arbitration and class action waiver provisions of the Rental Agreement.

11. General

11.1 Limitation of Liability. The limitations of liability and disclaimers in the Rental Agreement apply to the Program. Our total liability for any claim about the Program is limited to the value of the Reward at issue, to the extent permitted by law.

11.2 Taxes. You are responsible for any taxes on rides, which are calculated on the amount actually charged as required by law.

11.3 Governing Law. These Program Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, except where the law of your place of residence requires otherwise.

11.4 Severability; No Waiver. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver.

11.5 Void Where Prohibited. The Program is void where prohibited or restricted by law.